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Why do users always associate unrelated problems?

Can someone explain this to me?

Got an email this morning:
I can't sign into a meeting; when I try on the web I get an error. [Screenshot is inserted] If I try another way, I get a different error. I just updated everything yesterday so my developed apps run from another folder, so this may be the issue. Not sure.

YOU DON'T FRICKIN' SAY?!?!?

Suddenly you know my job better than I do because those things are OBVIOUSLY related. Your ability to open Zoom or Teams or whatever the fuck meeting you were trying to open is inherently affected by the fact that you run your own custom developed apps from a random folder. Yep, that's gotta be it. Just going to need you to get a 5# sledge, your laptop, and a tree stump, then put those 3 things together, got it?

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